• Directly from the manufacturer Directly from the manufacturer
  • Free shipping from € 19 (DE) Free shipping from € 19 (DE)
  • No delays – Always the latest collections No delays – Always the latest collections

Cancellation policy

You have the right to cancel this contract within fourteen days without stating your reasons for doing so. The 14-day cancellation period shall begin on the day the goods are handed over to you or a third party named by you, excluding the carrier.

If you wish to exercise your right to cancel the contract, you must inform us of your decision by submitting an unequivocal statement (e.g. by post, fax or email) to: 

Ritzenhoff AG
Sametwiesen 2
D-34431 Marsberg

Fax: +49 2992 981-246
Email: support@ritzenhoff.de

You may use the attached cancellation form template, but this is not mandatory. In order to meet the deadline, you must merely submit the statement outlining your intention to exercise your right of cancellation before the end of the cancellation period.

Ramifications of cancellation

If you cancel this contract, we must immediately reimburse all payments received from you, including shipping costs (except for any additional costs incurred if you choose a different shipping method than our cheapest standard shipping) – at the latest within fourteen days of receiving notification of your intention to cancel the contract. We shall make the refund with the same payment method that you used for the original transaction, unless alternative arrangements are explicitly agreed with you; under no circumstances will you be charged any fees for the refund. We may refuse to make a refund until we have received the returned goods or until you have provided evidence to prove you have returned the goods, whichever comes first.

You must return or hand over the goods immediately – and at the latest within fourteen days of notifying us of your cancellation of the contract – to:

Ritzenhoff AG
Logistikzentrum
Sametwiesen 2
D-34431 Marsberg

The deadline shall be met if you send off the goods before the end of the 14-day period.

Returns policy for customers in Germany

For our customers who place an order in Germany, we shall bear the costs incurred to return the goods if they use the return label provided by us. If the return label is not used, any costs directly related to the return of the goods must be borne by customers themselves.

Returns policy for customers outside of Germany

If an order is placed outside of Germany, any costs directly related to the return of the goods must be borne by customers themselves. They must only pay for any depreciation of the goods if the loss of value is caused by the use of the goods in a manner that is not necessary to check their quality, properties and functionality.

Cancellation form template

(If you wish to cancel the contract, please complete this form and return it to us).

AN: Ritzenhoff AG
Sametwiesen 2
D-34431 Marsberg

Fax: +49 2992 981-246
Email: support@ritzenhoff.de

I / we (*) hereby declare our intention to cancel the contract concluded by me / us (*) for the purchase of the following goods (*) / for the provision of the following services (*)

__________________________________________________________

__________________________________________________________

Ordered on (*) ____________ / received on (*) ________________

__________________________________________________________
Name of consumer(s)

__________________________________________________________
Address of consumer(s)

__________________________________________________________
Signature of consumer(s) (only for declarations submitted in writing)

____________________________
Date

(*) please delete as appropriate 

Versandhinweis

Jahreswechsel: Wegen der Inventur können zwischen dem 19. Dezember und 7. Januar keine Bestellungen versandt werden. Der erste Versand im neuen Jahr erfolgt dementsprechend am 8. Januar 2020.

Vielen Dank für Ihr Verständnis!