Cancellation policy

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

To exercise your right of cancellation, you must notify us 

Ritzenhoff Digital GmbH
Sametwiesen 2
34431 Marsberg

Telephone: +49 221 2929 71 21
E-mail: onlinesupport@ritzenhoff.de

by means of a clear statement (e.g. an e-mail sent by post letter, fax or email) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of cancellation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to

G + L GmbH (Ritzenhoff Digital GmbH)
Schleyerhofweg 1
50829 Cologne

immediately and no later than fourteen days from the date on which you notify us that you have cancelled this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.

Return policy for customers from Germany

For our customers who have placed their order from Germany, we will bear the costs of returning the goods if the return label provided by us is used. If the return label is not used to return the goods, the direct costs of this return must be borne by the customer themselves.

Return policy for customers who have not ordered from Germany

Customers who have not placed their order from Germany must bear the direct costs of returning the goods themselves. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back.)

To Ritzenhoff Digital GmbH
Sametwiesen 2
34431 Marsberg

Telephone:+49 221 2929 71 21
E-mail: onlinesupport@ritzenhoff.de

I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

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Name of consumer(s)

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Address of consumer(s)

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Signature of consumer(s) (only for notification on paper)

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Date

(*) Delete as appropriate